Frequently Asked Questions

What are natural surfaces from Organoid?
Natural Surfaces from Organoid are made of natural raw materials (hand-cut alpine-hay, rose petals, lavender stalks and many more). These are applied, partly by hand, on various backings (Natural Flax Fleece, Ecofleece papers, self-adhesive films, transparent films, etc.).

A gentle production process allows the surface to retain most of their natural properties, such as their fragrance, feel, optics, and allow a multi-sensorial experience.

Note – product can vary within batch lots.

How sustainable are Organoid Natural Surfaces and where are they produced?
Manufactured in the Tyrol, the heart of the Austrian Alps, using ecological and sustainable production techniques. This starts with the supply of 100% green electricity and ends with their bio resins that are up to 100 % biodegradable and of course free of plasticizers and solvents and are even certified for contact with food.

Organoid prefer to use natural and authentic raw materials that are usually not processed in conventional manufacturing. Attention is also given to the impact of transportation, favouring the shortest transfer distances in our region for sourcing materials.

The natural materials are visually appealing from the face surfaces and go through to the backing materials made from flax and FSC certified papers.

How long does the scent of a natural surface last?
Organoid products are made from natural materials and they largely maintain all the natural properties. Some materials have only a light scent (eg. SKELETTBLATTLA, BAMBOART, WOLLÄ), others a very intense and long-lasting scent (e.g., KAFEE or ROASNBLIATN).

The intensity of the scent depends heavily on the temperature, humidity, and air exchange rate at the place of use as well as your personal sense of smell (habituation effect). Over time, this fragrance intensity decreases continuously. In the case of rose blossoms and vanilla, for example, a decrease in fragrance above the perception limit is only to be expected after a period of several years. Particularly with strongly scenting surfaces, it must be considered that the scent intensity can be reduced by an additional sealing or painting of the surface.

Can I backlight Organoid Natural Surfaces?
Yes, Organoid natural surfaces on translucent backing are an ideal product to use with backlighting design.

In fact many of the designs in the collection allow some degree of lighting throughout if applied to back-lit surfaces. Depending on the thickness of the surface material and different backings there can be various levels of light penetrates across the range.

What areas of design can I use Organoid surfaces?
The comprehensive range of products available on different backing materials make them well-suited for various applications in interior design. The collection on offer serves multiple decorative purposes including wall coverings, as decorative veneers applied to various wood & glass surfaces, acoustic elements, and flooring applications.
Can I request a custom order?
For custom projects, please contact us about your requirements. We will be able to assist then with more information and availability specific to your application.
What is the minimum purchase quantity for products in the stock collection?

Rolled goods:
Available from 1 linear metre for the first metre and 0.5 linear metre increments after the first metre

Single sheet designs:
Available only as a full sheet at 2,950mm x 1,360mm
Minimum Order Quantity: 1 sheet

Non-stocked product:
Allow for an approximate lead time of 4 weeks
Minimum Order Quantity: 10 sheets

Note: The request must meet the Minimum Order Quantity requirements

How can I make the natural surfaces even more durable?

To obtain increased protection against moisture or abrasion, most natural surfaces with a high density of raw materials can usually be varnished, oiled, waxed, impregnated, or even used under glass. If sealing is required, we recommend the Adler lacquers “Lignovit Terra” and “Aqua Resist” – but experience has shown that conventional acrylic and PU lacquers also achieve good results. In any case, preliminary testing is recommended with the respective coating agent on edge or remnant pieces.

Note: Some raw materials contain natural oils or fats that make it difficult or impossible to apply a coating.

MOUS: In the case of natural surfaces with moss, temporary changes in the surface may occur under certain climatic conditions. Due to physical processes, small salt crystals can form on the surface at a relative humidity below 40%. These crystals are of natural origin and are not hazardous to health. Moreover, they can simply be removed carefully with a damp cloth.

We recommend against the use of varnishes or oils to seal the natural surfaces of MOUS HELLGRIAN. Embracing their natural state allows them to thrive and maintain their unique beauty.

Even in its compressed state, the natural moss largely retains its property of storing room humidity and slowly releasing it back into its environment. This has a positive effect on the indoor climate. The feel of the moss can change due to changing room humidity: With increased room humidity, the surface appears softer and more supple; with low room humidity, it appears harder and more brittle. This is the natural behaviour of moss.

We advise against sealing the natural surfaces of MOUS HELLGRIAN and MOUS DUNKLGRIAN with varnishes or oils.

What is the recommended bending radius of Organoid Natural Surfaces?
Depending on the applied coating thickness and the materials used, organoid products allow different bending radii.

On Natural Flax Fleece non-woven or Self-Adhesive film, bending radii of only a few millimetres are possible. It is recommended to assess an individual test.

Quality & Warranty claims
Organoid Natural Surfaces consist of natural plant fibres, which is why individual products of the same type may differ slightly in colour, scent, or fibre properties. Minor deviations of these biological characteristics therefore do not constitute defects and do not provide a basis for warranty claims. Organoid do their best to keep the variation in natural characteristics as low as possible by carefully checking all raw materials, labelling them with a batch number and trying to use natural materials from the same batch for larger deliveries. If you are planning a larger project, please let us know in advance. It is recommended to check the product is free of any defects prior to installation of applications. A warranty period of 2 years applies to all defects which can be assumed to have already been existing at the time of delivery.

Note: Organoid natural surface is required to acclimatise pre installation over a 24-hour period.

What is the product life expectancy of Organoid Natural Surfaces?
Within normal climatic conditions the product life expectancy of Organoid Natural Surfaces is comparable to say, wooden chipboard. Some surfaces, especially those which contain chlorophyll, are subject to a natural aging process, e.g., through UV light. To reduce this effect, a light stabiliser agent is added. For higher UV protection, the surface can be provided with additional light-stability agents. The colour intensity of the surfaces can also be reduced or changed by the natural aging process of the raw materials (e.g., ROASNBLIATN).

Just like many laminates, vinyl flooring and timber products, direct sunlight is not recommended.

How can I clean Organoid surfaces?
Organoid natural surfaces are basically maintenance-free. Should it at some point be necessary to remove dust or dirt from the surfaces, please follow the following recommendations:

  • Gently vacuum with low pressure.
  • Premium surfaces: wipe down with a damp cloth.
  • Light & Medium surfaces: gently wipe down with a dry, lint-free cloth.
  • Avoid rough brushes, aggressive cleaning agents and chemicals.

For Organoid light on Natural Flax Fleece non-woven and Ecofleece:
Special care must be taken when cleaning. These are characterised by an open scatter look and low fibre density. Due to the likewise lower binder quantity, the fibres of these surfaces react particularly sensitively to moisture fluctuations. We therefore strongly advise against wiping the surface of Organoid light products with a damp cloth.

Note: Due to the moisture absorption of the Natural Flax Fleece non-woven and Ecofleece during wallpapering, the plant fibres become flexible for a short time, but also dry up again. Careful brushing of the surface should therefore only be carried out when it is completely dry.

Organoid flooring:
The floor panels, which are already provided with a PU sealant on delivery, can be vacuumed and cleaned with all standard household grease-dissolving cleaning agents with a damp cloth. Please make sure not to wipe too wet, especially in the joints. To close the joints and meet higher requirements, we recommend the “2K Duo matt” coating system as an additional, subsequent sealant.

What is the thickness of natural surfaces?
The resulting thickness of a natural surface is made up of the backing material used and the surface material applied. Below are some of various backing thicknesses Organoid is applied to. Please refer to Tender Specification sheets for more information for your selection.

  • Self-Adhesive film
  • Natural Flax Fleece non-woven
  • Ecofleece
  • Glue-down flooring panel
  • Click system flooring panel
What sizes do the natural surfaces come in?

Rolled goods on Natural Flax Fleece non-woven or Ecofleece as well as on Self-Adhesive film from the stock collection have a regular width of 1.360 mm, and can be ordered in any continuous length from just 1 Linear meter (1.36m2 square meters).

Some designs in the range are only available as a full cut sheet length being 2.950mm x 1.360mm.

The edge tolerance is 1-2 mm. For a wallpaper installation, we recommend a double cut technique to realise edges with almost un-visible joints.

How to apply ORGANOID® natural wallcover Installation

How will the panels be packed and delivered?
All flexible roll products (Natural Flax Fleece non-woven and Ecofleece, Flexi Fleece, Self-Adhesive film) are shipped rolled. The properties of the natural materials, such as thickness, fibre length and strength, determine the respective bending radius and thus the size of the package. The following carton sizes with a length of 1,400 mm are common: 170×170, 280×280 and 400×400 mm.

Larger purchase quantities of the wallpaper are shipped as rolls on pallets.

Is there much variation in designs across batches?

During the production of the natural surfaces, up to 100 parameters are set and monitored to ensure maximum quality and are largely consistent in appearance. Due to the natural raw materials and their partly manual processing, the colour and appearance of the same product series may vary slightly. This begins with seasonal differences in the growth of the plants and ends with the environmental conditions under which the fibres are processed (temperature, humidity, etc.)

Therefore, we always recommend checking samples of current batches and that you confirm when products from one and the same batch for sensitive areas of application such as large-scale wall designs are required.

Can individual natural fibres detach from the surface?
Similar to other materials made of natural fibres, our natural surfaces also breathe, i.e., they swell and shrink with the change in humidity in the room. This biochemical process can cause individual parts to detach from the surface. This is not a loss of quality, but a sign of the authenticity of the surface, which is made of authentic materials. Due to the multi-layered structure, bare spots can also be ruled out in the long term.

Fibres loosened during assembly/gluing can only be removed with a soft brush or dry cloth after the Organoid product has dried. The possible detachment of the fibres is due to the absorption of the adhesive moisture and is a natural behaviour of the fibres.

Note: It is important to bear in mind that individual particles can be detached from the natural surface if it is exposed to wear and tear through frequent touching. This applies, among other things, to deeply structured surfaces such as LAWENDL, PFEFFARMINZ or DINCKL. In this case, please note the possibility of a swallowing hazard, especially for small children. If considering Organoid surfaces for use in day-care centres, we recommend an additional coating of the natural surface.

Can Organoid Natural Surfaces cause allergies?

No. Once the natural materials are processed into the finished Organoid surface, testing results indicated no allergenic emissions were detected from the final product.

What fire protection class do the natural surfaces achieve?
Testing underway.

Contact us & let's start creating

Need more information or have a project you would like to discuss? Our team is looking forward to your enquiry.